Frequently Asked Questions (FAQ)
1. Registration & Membership
Q: Do I need to create an account to place an order?
A:Yes, be our member by simply click on the "Sign Up" button on our website, fill in your details and please use your real full name along with your NRIC in brackets for e-invoice purpose, e.g., Salmah Binti Ahmad (870913-XX-XXXX).
Q: What are the benefits of becoming a member?
A: As a registered member, you will enjoy:
- Exclusive discounts & promotions
- Early access to new products & special deals
Q: I forgot my password. How do I reset it?
A: Click on "Forgot Password?" on the login page, and follow the instructions to reset it via your registered email.
Q: Can I update my account details?
A: Yes, you can log in to your account anytime to update your personal information, shipping details, and password.
Q: How do I delete my account?
A: If you wish to delete your account, please contact our support team, and we will assist you with the process.
2. Payment & Pricing
Q: What payment methods do you accept?
A: We only accept Online Banking for the moment.
Q: Are there additional charges for customization?
A: Customization costs vary based on your selection. We will provide a detailed price breakdown before finalizing your order.
3. Returns & Refunds
Q: Can I return or exchange my order?
A: Due to the personalized nature of our products, we generally do not accept returns. However, if there’s an issue with your order, please contact us immediately.
Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact us within as soon as possible with photos, and we will arrange for a replacement or resolution.
4. Contact & Support
Q: How can I contact you for inquiries?
A: You can reach us via:
📧 Email: hnbe.decodesign@gmail.com
📞 Phone/WhatsApp: 011-26271196 or 011-20710306
📱 Social Media: instagram.com/hnbedecodesign or tiktok.com/@hnbe.decodesign
Still have questions? Feel free to contact us, and we’ll be happy to assist you!