Frequently Asked Questions (FAQ)
1. Registration & Membership
Q: Do I need to create an account to place an order?
A:Yes, be our member by simply click on the "Sign Up" button on our website and just fill in your details.
Q: What are the benefits of becoming a member?
A: As a registered member, you will enjoy:
- Exclusive discounts & promotions
- Early access to new products & special deals
Q: I forgot my password. How do I reset it?
A: Click on "Forgot Password?" on the login page, and follow the instructions to reset it via your registered email.
Q: Can I update my account details?
A: Yes, you can log in to your account anytime to update your personal information, shipping details, and password.
Q: How do I delete my account?
A: If you wish to delete your account, please contact our support team, and we will assist you with the process.
2. Payment & Pricing
Q: What payment methods do you accept?
A: We only accept Online Banking for the moment.
Q: Are there additional charges for customization?
A: Customization costs vary based on your selection. We will provide a detailed price breakdown before finalizing your order.
3. Returns & Refunds
Q: Can I return or exchange my order?
A: Due to the personalized nature of our products, we generally do not accept returns. However, if there’s an issue with your order, please contact us immediately.
Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact us within as soon as possible with photos, and we will arrange for a replacement or resolution.
4. Contact & Support
Q: How can I contact you for inquiries?
A: You can reach us via:
📧 Email: hnbe.decodesign@gmail.com
📞 Phone/WhatsApp: 011-26271196 or 011-20710306
📱 Social Media: instagram.com/hnbedecodesign or tiktok.com/@hnbe.decodesign
Still have questions? Feel free to contact us, and we’ll be happy to assist you!